Contestability

The ability of individuals affected by AI-driven decisions to challenge, appeal or seek recourse against those decisions through accessible and effective mechanisms.

The ability to challenge an AI's decision. If an AI denies your mortgage application, you should be able to appeal, ask for a human review and have a real chance of getting the decision overturned.

Providing effective mechanisms for people to challenge AI decisions is both a legal obligation in many jurisdictions and a governance best practice. Your AI risk management framework should include clear contestability and appeals processes.