Terms & Conditions of Services

These Terms & Conditions (“Terms”) apply to all services (“Services”) provided by Trusenta Pty Ltd (“Trusenta”, “we”, “our” or “us”) to our clients (“Client”, “you” or “your”), whether defined through a formal Statement of Work, proposal, or other written agreement.

By engaging Trusenta for any Services, you agree to be bound by the following Terms.

 1. Scope of Services
The nature and scope of the Services will be outlined in a written proposal, email, or other communication accepted by both parties. Any change in scope must be agreed in writing and may incur additional fees or adjusted timelines.

 2. Fees and Invoicing

• All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
• Trusenta will issue invoices in accordance with the agreed payment schedule.
• Payment terms are strictly 30 days from the invoice date.
• In the event of late payment, Trusenta reserves the right to suspend work or charge interest in accordance with applicable laws.
   
  3. Expenses
  Unless specified otherwise, pricing does not include travel or out-of-pocket expenses. Such costs will be pre-approved by the Client and invoiced separately if incurred.

 4. Client Responsibilities
The Client agrees to:

• Provide timely access to personnel, systems, and information necessary to deliver the Services.
• Respond promptly to requests for feedback, decisions, or approvals.
• Ensure internal coordination among stakeholders to prevent avoidable delays.
   
  5. Intellectual Property
• Trusenta retains ownership of all pre-existing intellectual property, tools, and templates used during the delivery of Services.
• The Client receives a non-exclusive, non-transferable licence to use deliverables internally for the purposes they were provided.
   
  6. Confidentiality
  Both parties agree to protect all confidential information disclosed during the engagement. Neither party will disclose such information to third parties without written consent, unless legally required.

 7. Limitation of Liability
To the extent permitted by law, Trusenta’s liability for any claim related to the Services is limited to the total amount paid by the Client for those Services. Trusenta is not liable for indirect, incidental, or consequential losses.

 8. Termination
Either party may terminate the Services with 14 days’ written notice.
In such cases:

• The Client is liable for fees related to Services rendered up to the termination date.
• Trusenta may deliver any completed or partially completed work at its discretion.
   
  9. Force Majeure
  Trusenta will not be liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, government restrictions, or acts of God.

 10. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved under the exclusive jurisdiction of Queensland courts.

11. Entire Agreement
These Terms, together with any accompanying proposals or agreements, constitute the entire understanding between the parties and supersede any prior discussions or arrangements.