Privacy Policy

1. We Respect Your Privacy
(a) Trusenta Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers, website visitors, and stakeholders. This policy outlines how we collect, handle, and protect your personal information.

(b) We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).

(c) “Personal information” means any information that identifies you, such as your name, email address, phone number, or other details that may directly or indirectly identify you.

(d) For further information about this policy, please complete the Contact Us form on our website.

2. What Personal Information We Collect
(a) Trusenta may collect and store personal information you provide to us directly, via our website, or through other forms of interaction.

(b) This may include your name, email address, company, phone number, and other contact details submitted for service inquiries, subscriptions, or downloads.

(c) Additional information may be collected if you provide feedback, respond to surveys, update communication preferences, or communicate with our support team.

(d) We may also collect anonymous usage data such as browser type, IP address, and referring site details.

 
3. How We Collect Your Personal Information
(a) We collect personal information in a variety of ways including through direct interaction (online or offline), our website, forms, emails, business development activities, or third parties where applicable.

(b) By providing personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

 
4. How We Use Your Personal Information
(a) We use personal information to:

• Provide and improve our services
  Communicate with you about our offerings
• Respond to inquiries and feedback
• Manage internal administration
• Notify you of updates, events, or marketing (where permitted)

(b) If you do not provide certain personal information, we may be unable to deliver some services or respond to your queries.

(c) We may disclose your personal information when required by law or during legal proceedings.

(d) In the event of a business transfer or acquisition, user data may be transferred as permitted under privacy laws.

 
5. Disclosure to Third Parties
(a) We may disclose your personal information to trusted employees, professional advisors, partners, or service providers to the extent necessary to deliver our services.

(b) Where personal data is shared with third parties, it is protected in accordance with this policy.

 
6. GDPR Compliance (Where Applicable)
(a) Trusenta complies with the GDPR for users in the European Union.

(b) We may act as a Data Controller or Processor depending on the context.

(c) We collect and process personal data lawfully, transparently, and for specified purposes only.

(d) Legal bases may include consent, contract performance, legitimate interests, or legal obligations.

(e) Sensitive data is not collected unless explicitly permitted under the GDPR.

(f) Users under 16 must have consent from a parent or guardian.

 
7. Your GDPR Rights
If you are an EU resident, your rights include:

• Access to your personal information
• Correction of inaccurate information
• Deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Objection to automated decision-making

To exercise these rights, please complete the Contact Us form on our website. We may request proof of identity before acting on your request.

 
8. Hosting and International Transfers
(a) Your data may be stored or transferred internationally, including to Europe and the USA, where we or our service providers operate.

(b) We ensure appropriate safeguards (e.g., standard contractual clauses) are in place for any international transfers.

 
9. Security of Your Information
(a) We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

(b) Our systems include encryption, secure access controls, and regular security audits.

(c) However, internet transmission is never completely secure, and we cannot guarantee absolute data security.

 
10. Access and Corrections
(a) You may request access to your personal information at any time by contacting us.

(b) We may refuse access if legally permitted, but will provide an explanation if so.

 
11. Complaints
If you have a concern about our handling of your personal information, please complete the Contact Us form on our website. We will respond promptly and seek a fair resolution.

 
12. Changes to This Policy
We may update this Privacy Policy as needed. Changes take effect upon being published on our website. Please check back regularly for the latest version.

 
13. Website Data Collection
(a) Our website collects basic analytics data (e.g., browser, device, pages visited) to improve functionality and user experience.

(b) We use cookies to track usage and enhance performance. By using our site, you consent to cookie use. You may disable cookies via browser settings.

(c) Our site may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies independently.