Algorithmic Aversion

The tendency of humans to distrust and resist relying on algorithmic or AI-based recommendations, even when they outperform human judgment.

The opposite of automation bias; distrusting AI even when it's more accurate than humans. Some people refuse to use AI recommendations simply because they come from a machine.

Algorithmic aversion can undermine your AI strategy by preventing adoption of beneficial AI systems. Your governance and change management approach should address trust building, user education and transparent communication about AI capabilities and limitations.