Appropriate Reliance
The optimal state where human users rely on AI systems proportionate to their actual accuracy and reliability, neither treating them as infallible nor dismissing them entirely.
In plain language
Using AI as a helpful tool, not a crutch. Relying on AI for what it's good at while retaining human judgment where it matters. The sweet spot between over-trust and under-trust.
Why this matters
Appropriate reliance is the practical goal of AI governance. Your framework should promote a culture where AI is leveraged as a powerful tool within bounds, not treated as infallible or ignored. This requires clear guidance on when human oversight is mandatory and which decisions can be more fully automated.
Relevance
ImplementationOrganisations must design AI systems and workflows that promote appropriate reliance through clear communication of confidence levels, mandatory human checkpoints for high-stakes decisions and user training.
Related terms
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